Hiring the right knowledgeable staff is the first line of defense. Senior sales staff members come from within the franchise industry. Our team, during the course of their careers, has completed transactions on over 7,000 franchises.
We have a formal internal training program that all new hires must complete that includes legal and compliance issues. We conduct mandatory re-training for compliance and legal, as well as communicate relevant compliance updates.
We mystery shop our consultants internally, and we encourage our clients to mystery shop us, which they do!
Within all of our sales employees’ employment agreements, we state that should they violate any franchise sales or compliance regulations, it is grounds for immediate termination.
We document everything in a database, which has multiple back-up systems in place including off-site redundancy.